Refund Policy

Introduction

At HostMyCode, we strive to provide the best possible hosting services and customer experience. We understand that sometimes things may not go as planned, and you may need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted, the process for requesting a refund, and important information you need to know.

Eligibility for Refunds

Our refund policy applies to the following services: shared hosting, VPS hosting, and dedicated server hosting. To be eligible for a refund, you must meet the following conditions:

• The refund request must be made within 30 days of the initial purchase.
• The service must not have violated our Terms of Service or Acceptable Use Policy.
• The request must be for a new service and not a renewal or upgrade of an existing service.

Non-Refundable Services

Certain services and fees are non-refundable, including but not limited to:

• Domain name registrations and renewals
• SSL certificates
• Setup fees
• Any additional services or products purchased in conjunction with your hosting plan

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Our Support Team: Send an email to [email protected] or submit a ticket through our support portal. Include your account information, service details, and the reason for your refund request.
2. Review Process: Our support team will review your request and may contact you for additional information or clarification. We aim to process refund requests within 7 business days.
3. Approval and Processing: If your refund request is approved, we will process the refund to the original payment method used for the purchase. It may take additional time for the refund to appear on your account, depending on your payment provider.

Partial Refunds

In some cases, partial refunds may be issued if you cancel a service after the initial 30-day period but before the end of your billing cycle. The amount of the partial refund will be prorated based on the remaining time in your billing cycle.

Service Cancellations

If you wish to cancel your service, you can do so at any time through your account dashboard. Please note that cancellation of a service does not automatically entitle you to a refund. Refunds will be processed according to the terms outlined in this policy.

Changes to the Refund Policy

HostMyCode reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about our refund practices.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at [email protected]. Our team is here to assist you and ensure that your experience with HostMyCode is positive and satisfactory.

Conclusion

We value our customers and are committed to providing high-quality hosting services. We appreciate your business and understand the importance of a fair and transparent refund policy. Thank you for choosing HostMyCode, and we look forward to serving your hosting needs.